AI Operations Assistant

Intelligent Product Alerts, Actions and Recommendations

Interested in using the Xapix AI Operations Assistant? Please contact us at [email protected]​
As a Beta user of the Xapix AI Operations Assistant component, you will get access to a limited selection of our alerts, aimed at helping you manage your brand. Once enabled for your account, alerts will be updated daily and appear under the To-Do list in the Actions & Recommendations component of the Operations Assistant page. 
Below is an overview of the of the alert types that we enable for Beta users, along with their default rules and thresholds. 
Alert Type
Timeframe
Threshold
Frequency
More Details & Recommendations
Account Health Risk
Day-to-day for specific Seller Central Account & Marketplace
At Risk, Critical or Deactivated Status
Daily
Common reasons for suspension include issues with product listing quality, customer complaints, and policy violations related to shipping and handling. Address specific violations and request a review of the account from Amazon's seller support.
Advertising Cost of Sales (ACoS) Increase
2-week comparison: past 14 days compared to 14 days before
Any increase in ACoS
Daily
Check Ad Conversion Rate, Cost per Click, and Revenue per Click before optimizing ad campaigns.
Advertising Spend Drop
Week-on-week rolling 7-day comparison
Spend drops to 0
Daily
Investigate payment method issues, ad disapprovals, and changes in advertising campaign settings.
Bestseller Rank (BSR) Drop
Day-to-day drop for a specific category on a specific marketplace
Any drop in BSR
Daily
Review competition in the category, check listing accuracy, ensure high-quality images, review pricing, and optimize for keywords.
Buy-Box Rate Drop
Day-to-day for a specific Amazon marketplace
Any drop in Buy-Box Rate
Daily
Check listing accuracy, monitor competition, ensure competitive pricing, consider offering promotions or discounts, and improve shipping speed and delivery options.
Category Benchmark Alert: Conversion Rate
Daily comparison of a product's conversion rate (= Unit Session Percentage on Amazon) with the conversion rate of its product category (main and sub category depending on availability)
When the product conversion rate is at least 10% lower than the category conversion rate benchmark
Daily 
The category benchmarks are calculated across thousands of products and made available for main and sub-categories where available. The conversion rate calculation is made up of the unit session percentage, the closest available proxy on Amazon to traditional conversion rate calculations. 
Conversion Rate Drop
Week-on-week rolling 7-day comparison
A conversion rate drop of more than 10%
Daily
Review product listing accuracy, ensure high-quality images, monitor competition, ensure competitive pricing, optimize for keywords, and improve packaging and shipping speed.
Inactive Product Listing
Day-to-day for a specific marketplace
Active one day, inactive the next day
Daily
Check Seller Central for notifications from Amazon, review the product in line with Amazon policies, and check the Xapix Inventory Page for an overview.
Low SKU Profit Margin
Last 8 weeks
Below 5%
Daily
Review costs, review product listings for accuracy, ensure high-quality images, optimize for keywords, consider diversifying the product line or expanding into new marketplaces.
Low-Stock Inventory
Based on the latest Amazon FBA data
Estimated days of supply are less than the lead time
Daily
Check estimated days of supply remaining, minimum quantity that should be reordered, and maximum shipping date.
Pricing Health
Day-to-day for a specific marketplace
Same product available at a lower price on Amazon
Daily
Review pricing strategy and consider lowering the price.
Product Rating Drop
Day-to-day for a specific marketplace
Any drop in Product Rating
Daily
Review customer feedback for common complaints, review supplier choice and manufacturing process for product quality complaints, respond to customer reviews, and encourage positive reviews.
Zero Advertising Spend
Last 8 weeks
Spend is 0
Daily
Investigate payment method issues, ad disapprovals, and changes in advertising campaign settings.
Xapix Account Disconnected
Day-to-day for a specific seller central account
Seller central Xapix authentication was revoked
Daily
Re-authenticate relevant account via Xapix settings page.
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Alert Type	Timeframe	Threshold	Frequency	More Details & Recommendations
Account Health Risk	Day-to-day for specific Seller Central Account & Marketplace	At Risk, Critical or Deactivated Status	Daily	Common reasons for suspension include issues with product listing quality, customer complaints, and policy violations related to shipping and handling. Address specific violations and request a review of the account from Amazon's seller support.
Advertising Cost of Sales (ACoS) Increase	2-week comparison: past 14 days compared to 14 days before	Any increase in ACoS	Daily	Check Ad Conversion Rate, Cost per Click, and Revenue per Click before optimizing ad campaigns.
Advertising Spend Drop	Week-on-week rolling 7-day comparison	Spend drops to 0	Daily	Investigate payment method issues, ad disapprovals, and changes in advertising campaign settings.
Bestseller Rank (BSR) Drop	Day-to-day drop for a specific category on a specific marketplace	Any drop in BSR	Daily	Review competition in the category, check listing accuracy, ensure high-quality images, review pricing, and optimize for keywords.
Buy-Box Rate Drop	Day-to-day for a specific Amazon marketplace	Any drop in Buy-Box Rate	Daily	Check listing accuracy, monitor competition, ensure competitive pricing, consider offering promotions or discounts, and improve shipping speed and delivery options.
Category Benchmark Alert: Conversion Rate	Daily comparison of a product's conversion rate (= Unit Session Percentage on Amazon) with the conversion rate of its product category (main and sub category depending on availability)	When the product conversion rate is at least 10% lower than the category conversion rate benchmark	Daily	The category benchmarks are calculated across thousands of products and made available for main and sub-categories where available. The conversion rate calculation is made up of the unit session percentage, the closest available proxy on Amazon to traditional conversion rate calculations.
Conversion Rate Drop	Week-on-week rolling 7-day comparison	A conversion rate drop of more than 10%	Daily	Review product listing accuracy, ensure high-quality images, monitor competition, ensure competitive pricing, optimize for keywords, and improve packaging and shipping speed.
Inactive Product Listing	Day-to-day for a specific marketplace	Active one day, inactive the next day	Daily	Check Seller Central for notifications from Amazon, review the product in line with Amazon policies, and check the Xapix Inventory Page for an overview.
Low SKU Profit Margin	Last 8 weeks	Below 5%	Daily	Review costs, review product listings for accuracy, ensure high-quality images, optimize for keywords, consider diversifying the product line or expanding into new marketplaces.
Low-Stock Inventory	Based on the latest Amazon FBA data	Estimated days of supply are less than the lead time	Daily	Check estimated days of supply remaining, minimum quantity that should be reordered, and maximum shipping date.
Pricing Health	Day-to-day for a specific marketplace	Same product available at a lower price on Amazon	Daily	Review pricing strategy and consider lowering the price.
Product Rating Drop	Day-to-day for a specific marketplace	Any drop in Product Rating	Daily	Review customer feedback for common complaints, review supplier choice and manufacturing process for product quality complaints, respond to customer reviews, and encourage positive reviews.
Zero Advertising Spend	Last 8 weeks	Spend is 0	Daily	Investigate payment method issues, ad disapprovals, and changes in advertising campaign settings.
Xapix Account Disconnected	Day-to-day for a specific seller central account	Seller central Xapix authentication was revoked	Daily	Re-authenticate relevant account via Xapix settings page.

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